Accounts Assistant – Accounts Receivable
The Accounts Assistant – Accounts Receivable will be responsible for managing the credit control process within our business. This involves a customer service-based approach to monitoring and chasing overdue invoices, ensuring payment terms are adhered to, and working closely with customers to resolve any billing or payment issues. The role requires a customer service-oriented individual who can build and maintain positive relationships while ensuring the business’s financial health is upheld.
Key Responsibilities:
- Credit Control Management: Oversee the full credit control process, including maintaining accurate records of customer accounts, chasing overdue payments, and following up on outstanding invoices.
- Customer Communication: Build strong, proactive relationships with customers, acting as the first point of contact for all credit-related queries and ensuring a positive customer experience.
- Collection & Payment Monitoring: Proactively chase payments, negotiate repayment plans when necessary, and manage accounts to minimise overdue balances.
- Account Reconciliation: Reconcile customer accounts regularly, ensuring discrepancies are identified and resolved promptly, and update the ledger system accordingly.
- Dispute Resolution: Work closely with customers and the sales team to resolve any billing or payment disputes, ensuring timely resolution and customer satisfaction.
- Reporting: Prepare regular reports on outstanding debt, aged receivables, and other key performance indicators related to credit control for management review.
- Cash Flow Improvement: Monitor the business’s cash flow by ensuring timely collections, highlighting any risks, and offering solutions for managing late payments or credit limits.
- Process Improvement: Suggest improvements to the credit control process, helping to streamline and enhance efficiency while maintaining a customer-focused approach.
Key Skills and Qualifications:
- Previous experience in a credit control or accounts receivable role, preferably within a high-volume, customer-focused environment.
- Strong customer service skills, with the ability to manage relationships and communicate effectively at all levels.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Strong negotiation and problem-solving skills, with a proactive approach to managing overdue accounts.
- Good understanding of credit management processes and principles.
- Experience with accounting software and Microsoft Office (Excel, Word).
- Ability to work independently and as part of a team.
- A professional and courteous attitude, with the ability to manage challenging situations effectively.
- Knowledge of the truck parts or automotive industry is a plus but not essential.
Personal Attributes:
- Proactive and self-motivated with a strong drive for results.
- Ability to work under pressure and meet deadlines.
- Strong communicator, with excellent written and verbal communication skills.
- High level of integrity and professionalism, with a focus on customer satisfaction and service.
What We Offer:
- Salary of £24,000 to £26,000 based on experience
- 25 days annual leave plus 8 statutory days
- Company pension scheme
- On-site parking
- A supportive team environment
- Opportunities for professional development
Application Process:
If you are a motivated individual looking to contribute to a thriving finance team, please submit your CV and a brief cover letter outlining your relevant experience to Jodie Baker, Financial Controller at jodieb@imexpart.com.