Frequently Asked Questions
Where is my nearest depot?
When are your order cut-off times? – we operate a guaranteed delivery service with timed deliveries and exact cut-off times for placement of orders – that way we can guarantee you one of the best delivery promises in the marketplace. The following cut-off times apply Monday to Friday:
5.15pm for guaranteed UK next day delivery orders, via our trusted couriers; including Saturdays.
4.30pm for orders destined for Republic of Ireland.
Who are your Area Sales Managers? – quite simply our guys on the road. At IMEX we pride ourselves on giving the best customer service which is why we have sales managers on the road visiting customer premises. If you would like to meet your area sales manager, call us on 01977 553936 and we can arrange a visit.
What is the IMEX Parts Price Pledge? – The IMEX Parts Price Pledge on parts for ALL Trucks is the culmination of 9 long months of painstaking negotiations with our world-wide supplying partners to bring our customers unprecedented savings across many key product groups, including: Air Brake, Braking, Friction, Cooling, Engine, Exhaust, Filtration, Lighting, Electrical, Step & Cab Panels, Mirrors, Bumpers, Steering and Suspension.
Under The Imex Parts Price Pledge, Imexpart Ltd (IMEX) will make every effort to match or beat the price requested by The Customer. However, IMEX offers no guarantee that it can do so in every instance.
Can I get FREE Same Day Delivery? – Coronavirus Update: With immediate effect, we are unable to operate a structured delivery service to our customers. Instead, we will assess each order on merit according to Urgency, Location, Order Value and Availability of Imex Drivers and get your goods to you within the earliest practical time.
When ordering, please state your LATEST ACCEPTABLE DELIVERY TIME as this will help us to prioritise and get goods to those customers that have the greatest need.
We are taking all necessary measures to help ensure the safety of customers, our colleagues, and the people they may meet as part of their work activities. Our teams are following government guidelines to ensure we continue to follow the very latest advice and we are as prepared as we can be.
Thank you for your business – thank you for your support.
What is your delivery schedule for my area? – Find out when you can receive your next delivery here.
Is there a minimum order charge? – we offer a guaranteed next day delivery option, this is dependent on a minimum order value, otherwise a carriage charge applies, excluding Saturdays. Our parts interpreters will be able to give you all the figures needed, just call 01977 553936.
Next Day carriage charges for UK
Next Day carriage charges for Ireland/ROI
Next Day carriage charges for Scottish Highlands
Next Day carriage charges for Isle of Wight
Next Day carriage charges for Offshore
When are your opening times? – IMEX is open for orders and enquiries from 8.00am to 5.30pm. To find the address or the opening times of one of our depots or to get driving directions click here.
Are IMEX parts Original Equipment (OE)? – all parts supplied by IMEX are to OE standard.
Can I order online? – You can not order online and we’ve done this for a very important reason. We think it’s important that we speak with our customers, to make sure we identify your correct requirements first time, every time!
Will you have the part I need?– We have over 20,000 product lines in stock and our parts interpreters know every detail of each and every one of them – give us a call & give IMEX a try!
Who are the Parts Interpreters?– Our guys are highly experienced and knowledgeable about replacement parts, give them a call on 01977 553936 or email us at: firstname.lastname@example.org
What do you mean by replacement parts?– IMEX supplies replacement parts – all manufacturers names, numbers, symbols and descriptions are used for reference purposes only and do not imply that any Goods and/or Services or part listed are the product of these manufacturers.
Are there any surcharges? – some parts carry a surcharge which is payable at the time of purchase, this will be credited when the old unit is returned. For more details speak with the parts interpreters on 01977 553936 or email email@example.com
Do you give a 12 month unlimited mileage guarantee? – in order that you can be confident about the quality of our parts we offer, as standard, a 12-month unlimited mileage guarantee.