Here you will find answers to our frequently asked questions. For anything else, please get in touch on 01977 553 936.


Where is my nearest depot?

Find your nearest IMEX depot on our depots page. click here

When are your order cut-off times?

We operate a guaranteed delivery service with timed deliveries and exact cut-off times for placement of orders – that way we can guarantee you one of the best delivery promises in the marketplace. The following cut-off times apply Monday to Friday:

5.15pm for guaranteed UK next day delivery orders, via our trusted couriers; including Saturdays.

For Northern Ireland or Republic of Ireland, please contact our sales team on 01977 553 936

Who are your Area Sales Managers?

Quite simply our guys on the road. At IMEX we pride ourselves on giving the best customer service which is why we have sales managers on the road visiting customer premises. If you would like to meet your area sales manager, call us on 01977 553936 and we can arrange a visit.

What is the IMEX Parts Price Pledge?

The IMEX Parts Price Pledge on parts for ALL Trucks is the culmination of 9 long months of painstaking negotiations with our world-wide supplying partners to bring our customers unprecedented savings across many key product groups, including: Air Brake, Braking, Friction, Cooling, Engine, Exhaust, Filtration, Lighting, Electrical, Step & Cab Panels, Mirrors, Bumpers, Steering and Suspension.

Under The Imex Parts Price Pledge, Imexpart Ltd (IMEX) will make every effort to match or beat the price requested by The Customer. However, IMEX offers no guarantee that it can do so in every instance.

Can I get FREE Same Day Delivery?

Yes. We deliver up to twice a day, giving you unbeatable service to support your business.

- FREE delivery* up to twice a day
- Open each weekday from 8.00am to 5.30pm
- Saturday morning delivery available
- Trade counter service

If you’re not in a local delivery area then we also offer a Guaranteed Next Day Delivery service throughout the UK and Ireland via our chosen carriers. Delivery charges apply on Next day orders, speak with our parts interpreters for more details.

* Same delivery service is to selected postcodes only, excluding Saturdays. Additional charges apply to Saturday deliveries.

Is there a minimum order charge?

We offer a guaranteed next day delivery option, this is dependent on a minimum order value, otherwise a carriage charge applies, excluding Saturdays. Our parts interpreters will be able to give you all the figures needed, just call 01977 553936.

Next Day carriage charges for UK

Next Day carriage charges for Ireland/ROI

Next Day carriage charges for Scottish Highlands

Next Day carriage charges for Isle of Wight

Next Day carriage charges for Offshore

When are your opening times?

IMEX is open for orders and enquiries from 8.00am to 5.30pm. To find the address or the opening times of one of our depots or to get driving directions, visit our depots page.

Can I order online?

You can not order online and we’ve done this for a very important reason. We think it’s important that we speak with our customers, to make sure we identify your correct requirements first time, every time!

Will you have the part I need?

We have over 20,000 product lines in stock and our parts interpreters know every detail of each and every one of them – give us a call & give IMEX a try!

Who are the Parts Interpreters?

Our guys are highly experienced and knowledgeable about replacement parts, give them a call on 01977 553936 or email us at: parts@imexpart.com

What do you mean by replacement parts?

IMEX supplies replacement parts – all manufacturers names, numbers, symbols and descriptions are used for reference purposes only and do not imply that any Goods and/or Services or part listed are the product of these manufacturers.

Are there any surcharges?

Some parts carry a surcharge which is payable at the time of purchase, this will be credited when the old unit is returned. For more details speak with the parts interpreters on 01977 553936 or email parts@imexpart.com

Do you give a 12 month unlimited mileage guarantee?

in order that you can be confident about the quality of our parts we offer, as standard, a 12-month unlimited mileage guarantee.

Do you have a Privacy Policy?

Yes, to view click here

Parts Enquiry

With more than 20,000 stock lines, our range of quality replacement parts is growing by the day. With excellent availability, we source and dispatch parts quickly and efficiently.

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Driveshaft Parts

From CV Joints to Propshaft Centre Bearings; Universal Joints to Propshafts; no matter what your driveshaft requirements may be, we have the parts you need.

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Customer Support

We pride ourselves on building great relationships. Supported by a dedicated team of area sales managers who visit customers regularly, we are only ever a phone call away.

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Imex Parts Price Pledge

We pledge to bring savings across an extensive range of replacement truck parts and all-vehicle engine parts, positioning us as the UK’s number one provider of aftermarket parts.

Read more

Order or enquiry? Call our Parts Specialists on 01977 553 936

OR Request a call back

    For orders and enquiries, please see our opening times below

    Monday8.00am to 5.30pm
    Tuesday8.00am to 5.30pm
    Wednesday8.00am to 5.30pm
    Thursday8.00am to 5.30pm
    Friday8.00am to 5.30pm
    Saturday8.30am to 11.30am