Job Title: Technical Outbound Call Representative
Location:  Castleford
Salary: £9.85 per hour + incentive scheme
Contract Type: Full Time

Imexpart Ltd, one of the largest and most respected independent Truck & Bus Parts Specialists in the UK are seeking a Technical Outbound Call Representative to join their team in Castleford.  Having served the automotive industry since 1986, Imex is a leading independent parts distributor, offering a genuine alternative to the franchised network.

In this role you will engage with customers and prospects by telephone.

Hours of work are 10am to 4pm.

The ideal applicant will hold the following skills and experiences:

• GCSE English and Maths at grade B or above
• Previous experience in a customer support role within a technical capacity and preferably within the motor industry
• Track record of over-achieving targets
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

The Company is committed to developing its staff, recognising their contribution and giving them the skills and expertise to perform well in their roles – which helps us offer customers a unique level of service. Employees also receive:

• A starting salary of £9.85 per hour + incentive scheme
• 25 days annual holiday plus 8 statutory days, which increases to 28 days with service
• Pension scheme to which the company makes contributions
• Corporate clothing

Job Title: Parts Sales Trainee – Commercial Vehicle
Location: Castleford West Yorkshire
Salary: £10,000 to £18,500 per annum depending on experience
Contract Type: Full Time

Continuing to serve the automotive industry since 1986, Imexpart Ltd is one of the largest and most respected independent Truck Parts Specialists and Engine Parts Suppliers in the UK.

An exciting opportunity has arisen for a Sales Parts Interpreter – Trainee, to represent Imexpart Ltd and develop sales based from our busy and vibrant sales department in Castleford, West Yorkshire.

KEY ROLES AND RESPONSIBILITIES

• Exceed customer expectations and provide a first class customer service by responding quickly and accurately to our customer needs
• Develop great parts interpretation skills to help quickly identify the right parts needed
• Professionally and politely correspond with customers via phone and email
• Develop the skills needed to quickly and accurately navigate manufacturer Electronic Parts Catalogues and in particular Mercedes, DAF, Volvo, Scania, Renault, Iveco and MAN
• Utilise great written and verbal communication skills to help develop productive customer relationships
• Help resolve customer queries
• Attend to customers at our Trade Counter and deal with customer requests and collections
• Provide accurate customer quotations
• Assist with processing warranty claims
• Process payments
• Validate, update and maintain customer records
• Process Returns Authorisations and organise returns and collections from customers
• Liaise with staff at our national depots
• Check trade magazines and websites for potential new customers
• Assist with general office administration

An ideal Parts Salesperson will have the following skills and attributes:

• Good communicator
• Be keen and enthusiastic
• Knowledge of the Commercial Vehicle parts aftermarket
• Diligent and self-disciplined attitude and work ethic
• Excellent IT skills
• Professional telephone manner
• High levels of literacy and numeracy

Additional Information:

• 25 days annual holiday which increases to 28 days with service, plus 8 statutory days
• 40 hours per week
• Corporate clothing provided

Imex is committed to staff development and provides ongoing staff training to hone the skills and expertise needed to perform well in their roles; this in turn helps Imexpart maintain a reputation for a unique level of excellent customer service.

Don’t miss your opportunity to join the team!

Job Title: Parts Sales Advisor – Commercial Vehicle
Location: Castleford West Yorkshire
Salary: £30,000 to £33,000 per annum depending on experience
Contract Type: Full Time

The Role:
Due to the continued expansion of our All-Makes parts range (Mercedes, Volvo, Scania, DAF, Renault, MAN and Iveco) we are looking for an office based Parts Sales Specialist (telephone sales). The ideal candidate will have extensive knowledge of the parts aftermarket and they will understand who the completion is, who the suppliers are and where the opportunities for growth will come from.

This is a hands on role in a busy and vibrant environment where we receive a huge number of calls per day and aim to interpret customer requirements in seconds rather than minutes.

This is an important position within the business that will suit an ambitious CV parts professional looking for a unique and exciting challenge with one of the UK’s fastest growing CV parts providers.

Requirements:

• A number of years experience within a CV Parts Sales environment
• Excellent knowledge of manufacturer EPC’s and in particular: Mercedes, DAF, Volvo, Scania and Renault
• Providing first class customer service by responding to customer needs in a timely and efficient manner
• Have good commercial aptitude to close the sale and maximise margins

The ideal applicant will hold the following additional skills and experiences:

• Excellent Parts Interpretation skills for all makes of truck
• A great communicator
• A Customer Service champion
• Excellent telephone manner
• Excellent IT skills
• High levels of literacy and numeracy
• A team player
• Embracing of change and willing to learn new skills

As well as outstanding modern facilities and friendly welcoming staff, employees also receive:

• 25 days annual holiday plus 8 statutory days, which increases to 28 days with service
• Pension scheme to which the company makes contributions
• Corporate clothing