JOBS

Want to be part of a winning team? Apply today!

It’s not just our customers who receive an exceptional service; IMEX currently enjoys one of the best staff retention rates in the industry with various initiatives, rewards and benefits contributing to what makes life at IMEX both rewarding and enjoyable.

Interested in being part of a winning team? Send us your CV today and we’ll get back to you!

The Company is committed to developing its staff, recognising their contribution and giving them the skills and expertise to perform well in their roles – which helps us offer customers a unique level of service. As well as outstanding modern facilities and friendly welcoming staff, employees also receive:

Competitive salary

25 days annual holiday plus 8 statutory days, which increases to 28 days with service (pro rata for part-time staff)

Pension scheme to which the company makes contributions

Corporate clothing

Imex Sales

We are committed to developing our business and because of that we will always invest in our most valuable asset – our staff.

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Download the Equal Opportunities Application Form

We currently do not have any vacancies.

CURRENT JOB VACANCIES

Job Title:  Warranty/Quality Controller
Location:  Castleford WF10 5NP
Salary:  c£23-25k per annum, depending on experience
Contract Type:  Perm / Full Time
Sector:  Automotive
All CV’s to – apinkney@imexpart.com

Imexpart Ltd, one of the largest and most respected independent Truck Specialists in the UK are seeking a Warranty/Quality Controller to join their team at Castleford.

The successful applicant will enhance customer loyalty by processing claims with efficiency and tact, whilst building good working relationships with suppliers and being mindful of the impact on company costs.

Duties to include:

Warranty Claims:

  • Check the authenticity of claims. Ensure that both the warranty claim form and the claimed component have been received and provide written acknowledgement to the customer
  • Ensure that the customer is made aware and chased regularly if parts of their claim have not been submitted to us, referring back to our warranty terms and conditions.  This includes parts without claim forms and claim forms without parts
  • Ensure that a monthly report is provided to your line manager with detailed analysis of all claims. Highlight any recurring trends and areas of concern, looking for opportunities to improve
  • For each claim, maintain a complete and accurate diary of any conversations with customers along with a time line of events. This will assist should any claim not be settled amicably
  • Ensure that customers are regularly updated on the progress of their claim (preferably this will be done by email)
  • Report immediately to management any warranty claim that could result in a related claim for additional costs and / or possible legal action plus the involvement of any key accounts
  • Chase claims with suppliers and ensure speedy conclusion – keeping notes of all attempts to make contact and outcomes of communication
  • Maintain effective and appropriate lines of communication between all parties (including other departments/depots) involved with the processes, keeping notes of all contacts or attempts to make contact

Quality/Customer Issues:

  • Be effective and supportive with all product quality issues raised; identifying immediate and long lasting solutions, whilst keeping all parties constantly informed and updated
  • Ensure the management and communication of any Product related issues are maintained and managed, including any quarantined stock
  • Investigation of CSS, including updates to relevant teams, customers and intranet forms
  • Highlight and investigate any reoccurring trends of product issues

The ideal applicant MUST: –

  • Have exceptional levels ICT
  • Have excellent customer service ability
  • Possess a reasonable knowledge of vehicle components
  • Be organised & efficient
  • Have GCSE Level 1 in Maths and English

Desirable qualities: –

  • Knowledge of the parts aftermarket
  • Technical prowess
  • Excellent levels of IT including Microsoft Office products, literacy and numeracy
  • Excellent communication skills

The Company is committed to developing its staff, recognising their contribution and giving them the skills and expertise to perform well in their roles – which helps us offer customers a unique level of service. Employees also receive:

  • A starting salary of between £23K and £25K depending on experience
  • 25 days annual holiday plus 8 statutory days, which increases to 28 days with service
  • Pension scheme to which the company makes contributions
  • Corporate clothing.

 

Job Title:  Truck Parts Salesperson
Location:  Castleford WF10 5NP
Salary:  c£30k per annum, OTE c£35k
Contract Type:  Perm / Full Time / Sales
Sector:  Automotive
All CV’s to – apinkney@imexpart.com

Imexpart Ltd, one of the largest and most respected independent Truck & Bus Parts Specialists in the UK are seeking a Senior Parts Sales Interpreter (All – Makes) to join their expanding team in Castleford, West Yorkshire.  Having served the automotive industry since 1986, Imex is a leading independent parts distributor, offering a genuine alternative to the franchised network.

You will:

  • Have a number of years experience within a CV Motor Factor environment
  • Provide a first class customer service by responding to customer needs in a timely and efficient manner
  • Possess excellent knowledge of manufacturer EPC’s and in particular: Mercedes, DAF, Volvo, Scania and Renault
  • Have good commercial aptitude to close the sale and maximise margins

The ideal applicant will hold the following skills and experiences:

  • Excellent Parts Interpretation skills – all trucks!
  • A great communicator
  • A Customer Service champion
  • You will have worked within an All-Makes CV parts environment for at least 2 years
  • Knowledge of the CV parts aftermarket
  • Familiarity with Commercial Vehicle EPC’s
  • Excellent telephone manner
  • Excellent IT skills
  • High levels of literacy and numeracy
  • A team player
  • Embracing of change and willing to learn new skills

The Company is committed to developing its staff, recognising their contribution and giving them the skills and expertise to perform well in their roles – which helps us offer customers a unique level of service. As well as outstanding modern facilities and friendly welcoming staff, employees also receive:

  • A starting salary of c £30,000 + bonus (Negotiable)
  • 25 days annual holiday plus 8 statutory days, which increases to 28 days with service
  • Pension scheme to which the company makes contributions
  • Corporate clothing.

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UK NATIONWIDE DEPOTS

Our network of fully stocked depots means we can deliver right across the UK

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FAST FREE DELIVERY*

Free same day, next day, and Saturday morning deliveries. Check the service available in your area

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EXPERTS
ON YOUR SIDE

Talk to an expert every time you call. Give us the vehicle reg. details and we’ll do the rest

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LONG OPENING HOURS

We’re waiting for your call
8am to 6pm Monday – Friday
8.30am to 11.30am Saturdays

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