Glossary of Terms
Do you have a question that needs answering? To save you some time, here are a few of our answers to the questions our customers ask the most.
Address of depots - we have depots nationwide in Castleford (The North), Minworth (The Midlands), Rutherglen (Scotland), Warrington (North West), Weybridge (South East) and our new one in Bristol (South West & South Wales). To find the address of one of our depots or to get driving directions click here.
Cut-off times - we operate a guaranteed delivery service with timed deliveries and exact cut-off times for placement of orders - that way we can guarantee you one of the best delivery promises in the marketplace. The following cut-off times apply Monday to Friday:
5.45pm for guaranteed UK next day delivery orders, via our trusted couriers; including Saturdays.
4.45 order destined for Republic of Ireland.
To request your own Personalised Delivery Schedule for your address, visit:
Sales Managers - quite simply our guys on the road. At Imex we pride ourselves on giving the best of customer service which is why we have sales managers in their cars and on the road visiting customer premises. To find the Sales Manager for your area or to arrange a visit click here.
FREE Same Day Delivery - we offer a FREE Same Day Delivery service across most of the UK, up to 4 times a day, dependent on your postcode. Giving you a fast and efficient service that you can rely on time and time again! For those customers in areas where same day delivery is not possible, Imex offer a guaranteed next day service from our trusted couriers, including Saturdays and timed deliveries where possible. Delivery charges apply on all Next day orders under £150, speak with our parts interpreters for more details.
*Lo-Call 0845 60 50 404 - we believe in giving you every opportunity to save money, which is why we've created a more cost-effective way for you to contact us. Our Lo-Call number is unique to Imex and it means that no matter where you are in the country you will only ever pay for a local rate call. If you would prefer to use a land line number please call: +44 (0) 1977 553936.
*Calls to Imex 0845 Lo-Call number are charged at local rate when calling from BT Land Line. Charges from other networks or mobile phones may vary and could be considerably higher.
Minimum order charge - we offer a guaranteed FREE next day delivery option, excluding Saturdays, this is dependent on a minimum order value, otherwise a carriage charge applies. Our parts interpreters will be able to give you all the figures needed, simply call Lo-Call: 0845 60 50 404 or land line 01977 553936.
Opening hours - Imex are open for orders and enquiries from 8am to 6pm. To find the address or opening times of one of our depots or to get driving directions click here.
OE - stands for Original Equipment, all parts supplied by Imex are to OE standard.
Parts Interpreters - we have nine ‘parts men' sat waiting to take your call. These guys are highly experienced and knowledgeable about replacement parts and have years of experience and trade know-how. To find out a little bit more about our parts interpreters click here, or speak with one of them: Lo-Call: 0845 60 50 404 or landline: 01977 553936
Replacement parts - Imex supplies replacement parts - all manufacturers names, numbers, symbols and descriptions are used for reference purposes only and do not imply that any Goods and/or Services or part listed are the product of these manufacturers.
Surcharges - some parts carry a surcharge which is payable at the time of purchase, this will be credited when the old unit is returned. For more details speak with the parts interpreters on Lo-Call: 0845 60 50 404 or land line 01977 553936.
Telephone options - once you have called our Lo-Call: 0845 60 50 404 number you will be asked to select a number of options. This will help us redirect your call to the correct person to deal with your enquiry.
Option 1 - replacement parts for MAN vehicles
Option 2 - Engine and all other non-MAN parts
Option 3 - replacement parts for Iveco vehicles
Option 4 - All other parts
Option 8 - our accounts department
12 month unlimited mileage guarantee - in order that you can be confident about the quality of our parts we offer, as standard, a 12-month unlimited mileage guarantee.